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Technical Support Engineer
Date Posted: Apr 11, 2021

Haggar Company Ltd.

Job Code: HCL-IT-04
Job Category: Full Time
Location: Haggar Company Ltd. Office- Sudan

Female Candidates are encouraged to apply

DUTIES & RESPONSIBILITIES

  • Prepare new PCs with necessary software.
  • Install, configure and upgrade operating systems and software.
  • Provide primary Service Desk requests and incidents support to users.
  • Resolve problems by remotely or onsite.
  • Create login accounts and email addresses for new users.
  • Attend to Service Desk requests and incidents on account of hardware OS and desktop software such as word, excel, outlook etc.
  • Install and configure desktops, notebooks, and peripherals such as printers, scanners and related hardware.
  • Escalate unresolved problems in line with standards & norms.
  • Initial trouble shooting for PC hardware.
  • Monitoring and maintaining computer systems and networks with Systems Management Tools.
  • Troubleshooting systems and diagnosing and solving hardware/software faults;
  • Finding solutions to incidents & problems be it through creating a desktop short cut or fixing a major fault on the operating system; replacing parts as necessary; supporting installation of new applications.
  • Ensure of applying information security policy.
  • Update PCs with current patches and security fixes.
  • Perform any tasks requested by the management related to Job title.

 

QUALIFICATIONS AND EXPERIENCE

  • University Graduate in information Technology or related fields.
  • + 2 Years of experience.

Technical Competencies

  • IT Strategic Planning: Basic
  • Meeting Business Requirements: Basic
  • Application Development, Support & Maintenance: Basic
  • IT Infrastructure Management: Competent
  • Technical Support: Competent
  • IT Policy and Procedures: Basic
  • Data Security Management: Basic
  • IT Hardware & Software Maintenance: Competent

 

Personal Competencies

  • Teamwork:  Competent
  • Communication: Competent
  • Integrity & Ethics: Competent
  • Ownership & Accountability: Competent
  • Creativity & Innovation: Basic
  • Flexibility & Adaptability: Competent
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