Job Code: HCL-IT-04
Technical Support Engineer
Date Posted: Apr 11, 2021
Haggar Company Ltd.
Job Code: HCL-IT-04
Job Category: Full Time
Location: Haggar Company Ltd. Office- Sudan
Female Candidates are encouraged to apply
DUTIES & RESPONSIBILITIES
- Prepare new PCs with necessary software.
- Install, configure and upgrade operating systems and software.
- Provide primary Service Desk requests and incidents support to users.
- Resolve problems by remotely or onsite.
- Create login accounts and email addresses for new users.
- Attend to Service Desk requests and incidents on account of hardware OS and desktop software such as word, excel, outlook etc.
- Install and configure desktops, notebooks, and peripherals such as printers, scanners and related hardware.
- Escalate unresolved problems in line with standards & norms.
- Initial trouble shooting for PC hardware.
- Monitoring and maintaining computer systems and networks with Systems Management Tools.
- Troubleshooting systems and diagnosing and solving hardware/software faults;
- Finding solutions to incidents & problems be it through creating a desktop short cut or fixing a major fault on the operating system; replacing parts as necessary; supporting installation of new applications.
- Ensure of applying information security policy.
- Update PCs with current patches and security fixes.
- Perform any tasks requested by the management related to Job title.
QUALIFICATIONS AND EXPERIENCE
- University Graduate in information Technology or related fields.
- + 2 Years of experience.
- IT Strategic Planning: Basic
- Meeting Business Requirements: Basic
- Application Development, Support & Maintenance: Basic
- IT Infrastructure Management: Competent
- Technical Support: Competent
- IT Policy and Procedures: Basic
- Data Security Management: Basic
- IT Hardware & Software Maintenance: Competent
- Teamwork: Competent
- Communication: Competent
- Integrity & Ethics: Competent
- Ownership & Accountability: Competent
- Creativity & Innovation: Basic
- Flexibility & Adaptability: Competent